At AISphereX ("Company," "we," "us," or "our"), we take your privacy seriously. This Privacy Policy describes how we collect, use, process, and share your personal information when you use our websites, applications, and services (collectively, the "Services"), including Vivelead CRM, ViveTradeX, VivePing, and ViveCheckIn.
1Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, phone number, company name, job title, and password when you create an account.
- Payment Information: Billing address, payment method details (processed securely through our payment processors - we do not store full credit card numbers).
- Communications: Messages, feedback, and support requests you send to us.
- User Content: Data you upload, create, or store using our Services.
1.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers.
- Usage Data: Pages visited, features used, time spent, click patterns, and interactions with our Services.
- Cookies and Tracking: We use cookies, pixels, and similar technologies to enhance your experience.
1.3 Information from Third Parties
- Integration Partners: If you connect third-party services (CRMs, payment processors, etc.), we may receive information from them.
- Analytics Providers: We receive aggregated analytics data from services like Google Analytics.
2How We Use Your Information
We use your information to:
- Provide Services: Operate, maintain, and improve our products and features.
- Process Transactions: Handle payments, billing, and subscription management.
- Communicate: Send service updates, security alerts, and support messages.
- Personalize: Customize your experience and provide relevant recommendations.
- Analyze: Understand usage patterns to improve our Services.
- Protect: Detect, prevent, and address fraud, abuse, and security issues.
- Legal Compliance: Comply with applicable laws and regulations.
4Data Security
We implement industry-standard security measures to protect your data:
Encryption
TLS/SSL for data in transit; AES-256 for data at rest
Access Controls
Role-based access and multi-factor authentication
Infrastructure
Secure cloud with SOC 2 compliance
Monitoring
24/7 security monitoring and penetration testing
While we strive to protect your information, no method of transmission over the Internet is 100% secure.
5Data Retention
We retain your personal information for as long as:
- Your account is active
- Necessary to provide our Services
- Required by law or legitimate business purposes
When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.
6Your Rights & Choices
Depending on your location, you may have the following rights:
Access & Portability
Request a copy of your personal data in a portable format.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request deletion of your personal information (subject to legal requirements).
Opt-Out
Unsubscribe from marketing, manage cookies, opt out of analytics.
Restriction
Request restriction of processing in certain circumstances.
To exercise these rights, contact us at contact@aispherex.com
7International Data Transfers
We operate globally and may transfer your information to countries outside your residence. When we transfer data internationally, we implement appropriate safeguards including:
- Standard Contractual Clauses (SCCs)
- Data Processing Agreements
- Compliance with applicable data protection frameworks
8Children's Privacy
Our Services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9Third-Party Links and Services
Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
10Cookies and Tracking Technologies
Types of Cookies We Use
Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect functionality.
11Regional Privacy Rights
European Economic Area (EEA) / GDPR
If you are in the EEA, you have rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.
Legal Basis for Processing:
- Contract performance
- Legitimate interests
- Legal obligations
- Consent (where applicable)
California (CCPA/CPRA)
California residents have additional rights including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale/sharing (we do not sell your data)
- Right to non-discrimination
Other Jurisdictions
We comply with applicable privacy laws in jurisdictions where we operate, including India's Digital Personal Data Protection Act.
12Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending an email notification (for significant changes)
- Displaying a notice in our Services
Your continued use of our Services after changes constitutes acceptance of the updated policy.
13Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
AISphereX Privacy Team
Email: contact@aispherex.com
Website: aispherex.com/contact
Registered Address:
AISphereX
Majors Towers, Sector 74
Sahibzada Ajit Singh Nagar
Punjab 140307, India